Integrations

Connect Taliswitch to your existing healthcare infrastructure without replacements.

Integration Overview

Taliswitch supports three primary integration categories:

EHR/eMAR Systems

Connect to your clinical systems for unified visibility.

{
  "integration_type": "pointclickcare",
  "facility_id": "12345",
  "tenant_id": "your-org",
  "api_credentials": {
    "client_id": "your-client-id",
    "client_secret": "your-client-secret"
  },
  "sync_frequency": "15_minutes",
  "data_scope": ["demographics", "medications", "providers"]
}

Pharmacy Networks

Real-time prescription status from pharmacy systems.

// Check prescription status via API
GET /api/v1/prescriptions/status
Authorization: Bearer {your_api_key}

{
  "resident_id": "12345",
  "prescription_number": "RX-789456"
}

// Response:
{
  "status": "filled",
  "filled_date": "2025-11-27T10:30:00Z",
  "ready_for_pickup": true,
  "pharmacy": "CVS Pharmacy #1234",
  "next_action": "Delivery scheduled for 2pm"
}

Document Management

Automatic ingestion and linking of healthcare documents.

// Taliswitch receives fax via webhook
POST https://api.dexzyle.com/v1/webhooks/documents
Content-Type: application/json

{
  "event": "fax_received",
  "document_id": "doc_abc123",
  "from_number": "+15551234567",
  "pages": 3,
  "received_at": "2025-11-27T14:22:00Z",
  "file_url": "https://sfax.example.com/files/doc_abc123.pdf"
}

// Taliswitch automatically:
// 1. Downloads document
// 2. Runs OCR for text extraction
// 3. Detects resident name/DOB
// 4. Links to resident record
// 5. Notifies care team

Custom Integrations

Need to connect a system we don't support yet? We offer custom integration services:

• REST API: Build your own integration using our API (see API Reference)
• Webhooks: Receive real-time events from Taliswitch
• Custom Development: Contact integrations@dexzyle.com for paid custom integration projects

Integration Setup Process

Step 1: Schedule Integration Call

Contact integrations@dexzyle.com with:

• List of systems to integrate
• Your facility size and resident count
• Timeline requirements

Step 2: Provide Credentials

You'll need to gather API credentials and configuration details for each system. We'll provide a secure portal for credential submission.

Step 3: Testing & Validation

We set up integrations in a test environment first:

• Validate data accuracy
• Confirm sync frequency
• Test error handling

Step 4: Go Live

After validation, we enable production sync. Initial backfill typically takes 24-48 hours for historical data.

Common Integration Issues

Sync Delays

Symptom: Data appears outdated or delayed in Taliswitch.

Solution:

• Check sync status in Settings → Integrations
• Verify API credentials haven't expired
• Contact support@dexzyle.com if delays persist > 30 minutes

Missing Residents

Symptom: Some residents don't appear in Taliswitch.

Solution:

• Verify resident has active admission in source system
• Check data scope settings (some integrations allow facility-level filtering)
• Manual sync available in Admin → Force Sync

Data Flow & Security

All integrations follow strict security protocols:

• Encryption: TLS 1.3 for all API calls
• Authentication: OAuth 2.0 or API key + secret
• Data Scope: Read-only access (Taliswitch never writes to source systems)
• Audit Trails: Every API call logged
• Rate Limiting: Respectful sync frequencies to avoid overload