Frequently Asked Questions
Common questions about Taliswitch Healthcare Communication Platform.
General Questions
What is Taliswitch?
+Taliswitch is a secure communication and workflow platform designed specifically for senior living and post-acute care facilities. It connects your existing systems (EHR, pharmacy networks, document management) into a single, unified view.
Key capabilities:
- Secure messaging with complete audit trails
- Real-time prescription status visibility
- Fast document access and previews
- AI-assisted summaries (human supervision required)
How is Taliswitch different from email or text messaging?
+Unlike email or SMS, Taliswitch is:
- HIPAA-Compliant: Encrypted, audited, and designed for PHI
- Invite-Only: No risk of sending to wrong recipients
- Context-Aware: Messages linked to residents, prescriptions, and documents
- Integrated: Works with your existing systems, no copying/pasting
- Role-Based: Users only see what they're authorized to access
Does Taliswitch replace my EHR or pharmacy system?
+No. Taliswitch works alongside your existing systems. We connect via secure APIs to aggregate data—your source systems remain unchanged. Think of Taliswitch as a "communication and visibility layer" on top of your current infrastructure.
What systems does Taliswitch integrate with?
+EHR/eMAR: PointClickCare, MatrixCare, Omnicare
Pharmacy Networks: SureScripts, PioneerRx, QS/1
Document Systems: sFax, RightFax, secure email
Need a custom integration? Contact integrations@dexzyle.com
Security & Compliance
Is Taliswitch HIPAA compliant?
+Yes. Taliswitch is fully HIPAA-compliant with technical, administrative, and physical safeguards. We sign Business Associate Agreements (BAAs) with all customers.
- TLS 1.3 encryption in transit
- AES-256 encryption at rest
- SOC 2 Type II certified
- Complete audit trails
- Two-factor authentication required
Where is my data stored?
+Data is hosted in SOC 2 Type II certified AWS data centers:
- Primary: AWS US-East (Virginia)
- Backup: AWS US-West (Oregon)
- International: Canada/EU hosting available for enterprise
PHI never leaves the United States unless explicitly configured.
Can users outside my organization access our data?
+No. Taliswitch uses multi-tenant isolation—every customer has a separate, logically isolated environment. No cross-organization data access is possible.
What happens if there's a security breach?
+We have a comprehensive incident response plan:
- 24/7 monitoring with automated alerts
- Immediate containment and investigation
- Customer notification within 72 hours if PHI is affected
- Post-mortem and process improvements
Report security issues: security@dexzyle.com (monitored 24/7)
Using Taliswitch
How do I get access to Taliswitch?
+Taliswitch uses invite-only access. Contact your organization's administrator or email sales@dexzyle.com to request credentials.
You'll receive:
- Your organization's workspace URL
- Username and temporary password
- Mobile app download links
Is there a mobile app?
+Yes. Taliswitch is available on iOS and Android:
- iOS: Search "Taliswitch Healthcare" in the App Store
- Android: Search "Taliswitch Healthcare" in Google Play
The mobile app has all the same features as the web version.
How do I check prescription status without calling the pharmacy?
+In Taliswitch:
- Go to "Rx Status" or search for the resident
- View the prescription timeline
- See plain-language status (e.g., "Filled, ready for pickup")
- Click "Details" for the full activity log
Typical check time: < 60 seconds
Can I send a message to someone outside my organization?
+Only if they've been invited to Taliswitch. This is by design—invite-only access ensures only verified healthcare professionals can access PHI. You cannot send messages to arbitrary email addresses or phone numbers.
AI Features
Does Taliswitch use AI?
+Yes, but only as a guide. AI features provide summaries and suggestions but never take autonomous action. All AI output requires human review before any clinical decision.
Example use cases:
- Summarizing long message threads
- Highlighting prescription status changes
- Suggesting next actions based on timelines
Can I trust AI summaries for clinical decisions?
+No. AI summaries are for informational purposes only. Always verify information in source systems before taking clinical action. Taliswitch AI is designed to save time, not replace clinical judgment.
Pricing & Billing
How much does Taliswitch cost?
+Pricing is customized based on:
- Number of facilities
- Number of users
- Integration requirements
- Support tier
Contact sales@dexzyle.com for a quote.
Is there a free trial?
+Yes. We offer a 30-day pilot program with one facility. This includes full integration setup, training, and support. Contact sales@dexzyle.com to get started.
Support
How do I get help?
+In-App Support: Click the "?" icon in the top right
Email: support@dexzyle.com
Phone: 1-800-DEXZYLE (24/7 for critical issues)
Documentation: You're already here! See also Troubleshooting
What are your support hours?
+Standard Support: Monday-Friday, 8am-6pm ET
Critical Issues: 24/7/365 (call 1-800-DEXZYLE)
Response Times:
- Critical (system down): < 1 hour
- High (major functionality impaired): < 4 hours
- Medium (minor issue): < 24 hours
- Low (question/enhancement): < 48 hours